Has your program timed out ?
If the service agreement has been payed, just run the IDUpgrade tool to download and install the license file and other updates.
If you still get the timeout message, the service agreement has probably not been payed. Please contact IndustriData.
IndustriData Software Update Tool: IDUpgrade
Klient module for remote support: TeamViewer
Please contact us if you need any help with the Update Tool or any of the other products from IndustriData.
Phone +47 53 66 17 33 / +47 90 96 93 55, email email@example.com